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Let’s Talk: Make Effective Feedback Your Superpower

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9.99 JOD

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Description

A ground-breaking method for giving feedback that will boost performance and motivation.We all give feedback every day of our working lives. But all too often, a fear of awkward conversations leads us to hold back or say the wrong things.Let’s Talk can change that. Dr Therese Huston, a world-leading expert on workplace communication, explains how to deliver feedback effectively and with confidence. She begins with the building blocks of all good feedback: siding with the other person, listening first, stating your good intentions, and working out what kind of critique your team wants most. Next, she describes the six practical tools you need to deliver constructive feedback: from what to say if you meet resistance, to how to ensure unconscious bias doesn’t leak into your appraisal.The result is a step-by-step plan to help anyone to improve performance, trust and morale. It will make a once-dreaded task feel natural._________________________________________________________’Brilliant . . . empowers you to create real behaviour change and lasting trust.’ – Nir Eyal, bestselling author of Hooked’Research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower.’ – Julie Zhuo, bestselling author of The Making of a Manager

Additional information

Weight 0.244 kg
Dimensions 1.9 × 12.9 × 19.8 cm
by

Format

Paperback
Language

Pages

304
Publisher

Year Published

2022-2-24
Imprint

Publication City/Country

London, United Kingdom
ISBN 10

1847943500
About The Author

Dr Therese Huston received her MS and PhD in Cognitive Psychology from Carnegie Mellon University. She is the founding director of the Center for Excellence in Teaching and Learning at Seattle University. Huston has written for The New York Times and Harvard Business Review and she regularly delivers talks for academic audiences, businesses and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis and Harvard Business School.
Review Quote

Giving great feedback – whether recognition, coaching or evaluation – is a game-changer when it comes to helping each other do our best work. We know that. And yet, it's incredibly difficult to do it well, in a way that's useful, fair, and strengthen relationships. Let's Talk breaks down giving feedback with the latest research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower.
Other text

It's easy to go your whole career giving well-intentioned but useless feedback. This brilliant book identifies the most common mistakes managers make with surgical precision, and empowers you with ninja listening skills, emotional management techniques, and whip-smart scripts to create real behavior change and lasting trust.

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