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James L. Heskett
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![What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms]()
On backorder 2-5 Weeks to Arrive
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![The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees]()
On backorder 2-5 Weeks to Arrive
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![Service Breakthroughs]()
On backorder 2-5 Weeks to Arrive
16.00 JOD
