A Revolutionary Approach to Customer Service: Raving Fans

A Revolutionary Approach to Customer Service: Raving Fans

SKU: 9780739309537 Category: Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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Description

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature–not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace–and turn their customers into raving, spending fans.

Additional information

Weight 0.1 kg
Dimensions 1.53 × 12.86 × 14.91 cm
PubliCanadation City/Country

USA
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Format

CD-Audio
Language

Publisher

Year Published

2004-1-13
Imprint

ISBN 10

0739309536
About The Author

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

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