Since Strangling Isn't an Option: Dealing with Difficult People--Common Problems and Uncommon Solutions
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Since Strangling Isn’t an Option: Dealing with Difficult People–Common Problems and Uncommon Solutions

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Description

For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn’t have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way!

Additional information

Weight 0.24 kg
Dimensions 1.86 × 13.24 × 20.1 cm
by

Format

Paperback
Language

Pages

288
Publisher

Year Published

1999-10-15
Imprint

Publication City/Country

USA
ISBN 10

0399525408
About The Author

Sandra A. Crowe, a certified executive coach, is president of Pivotal Point Training and Consulting, Inc., and counts the White House, the PBS Learning Channel, Sony, NASA, and many others among her clients. She is also the creator of the audiotape program "Snakes, Apes & Bees: A Guide to Getting Along with Difficult People."
Table Of Content

PrefaceIntroduction: Eyesight to the BlindPart I: Fundamentals of Understanding1. The Disease of Difficultness: It's All in Your Head2. Get Me Outta Here: Escape Hatches3. Change Them, Or Change Your Expectations?4. Why Me? Why Them?5. How to Change Your Mood – and Theirs6. The Solutions to Your Problems: AwarenessPart II: Personality Types and Patterns of Behavior7. Snakes, Apes, Bees, and Other Animals in Your Kingdom8. A Model Way of Dealing9. How to Spot Trouble from Across the RoomPart III: Tools and Recipes10. Talking Your Way Out of a Paper Bag11. The Power of One12. Your Body Is Speaking – Are You Listening?13. Mirror, Mirror in Your Face14. Know When to Hold 'Em, Know When to Fold 'Em15. Uncommon Solutions to Common ProblemsBibliographyIndex

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