Successful Customer Care in a Week: Teach Yourself
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Successful Customer Care in a Week: Teach Yourself

Author: Di McLanachan
Author: Di McLanachan
SKU: 9781444159851 Categories: , , Tags: , , , , , , , , , , ,

10.99 JOD

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Description

Additional information

Weight 0.111 kg
Dimensions 1.1 × 13.1 × 19.7 cm
by

Format

Paperback
Language

Pages

128
Publisher

Year Published

2012-5-25
Imprint

Publication City/Country

London, United Kingdom
ISBN 10

1444159852
About The Author

Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.
Other text

Learn in a week, what the leading experts on customer care learn in a lifetime.
Table Of Content

: Sunday: Customer care in general: Monday: Who are the customers?: Tuesday: Elements which influence customer care: Wednesday: Enhancing customer relations: Thursday: Complaints: Friday: Setting and measuring standards: Saturday: The customer care programme

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