The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service

by	David Freemantle

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Weight	0.146 kg
Dimensions	1.1 × 13.6 × 21.4 cm
by	David Freemantle
Format	Paperback
Language	English
Pages	128
Publisher	John Murray Press
Year Published	2004-9-23
Imprint	John Murray Business
Publication City/Country	London, United Kingdom
ISBN 10	1857883470
About The Author	David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
	Deliver truly great customer service. Read The Buzz and be inspired with dozens of practical ideas to improve your business.
Other text	This book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients.